Frequently Asked Questions

Where is Rosalia's Salusalu based?

We are based in Henderson, Auckland, New Zealand.

Can I get a particular item that is not on your website?

If you cannot find what you are looking for, let us know! Yes, we do custom orders, though please allow 6-8 weeks turn around for these.

Children's outfits and gowns may take longer.

What is the order process?

When an order is placed with us, we will send an e-mail confirming we have received and accepted your order.

Pricing & Payments

All prices on Rosalia’s Salusalu are in New Zealand Dollars (NZD).

Payment of orders through our website can be made via Credit/Debit Card and Bank Transfer. All transactions are securely processed. 

Shipping & Delivery

All parcels are tracked. Tracking numbers will be provided once the parcel has been sent. All orders placed between Friday afternoon and Sunday night will be sent out Monday morning.

Delivery times may vary as product is being dispatched from North Shore, Auckland. We expect delivery to be from 1 - 3 days of being sent. Deliveries to rural addresses may take longer. 

Unfortunately, we cannot deliver to Post Office Boxes.

If your package is damaged in transit, or does not arrive within a reasonable amount of time, please make contact with us within 7 business days.

Privacy Policy

We respect your right to privacy and are committed to protecting your personal information when you visit our site or contact us.

We will not sell, trade, or rent your personal information to others. The information will only be used for the purpose for which you have provided it and will not be used in ways that you have not consented to.